FAQs

Frequently Asked Questions

Have questions? We’ve answers. If you can’t find what we are looking for, feel free to get in touch.

What is DNS?

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What is Domain Name?

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What is Fully Qualified Domain Name?

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What is IP?

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What is TTL?

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How long do DNS changes take to propagate using DNS Made Easy?

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Primary DNS – What nameservers should I use?

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Secondary DNS – What nameservers should I use?

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Secondary DNS – How do I change my master nameserver IP?

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What happens if I exceed my query quota?

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Do you support wildcard records?

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Do you support IPv6?

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Do you support DNSSEC?

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Do you support Geo DNS?

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Do you have an API?

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Are there Quotas and Limitations for Secondary DNS?

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DDNS FAQs

What is Dynamic DNS?

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Where can I find a supported list of DDNS clients?

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Where can I find the record ID for a specific record?

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Is there technical specification available for configuration of a DDNS client?

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Mail FAQs

How quickly do the Backup Email servers send mail back to primary email server?

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Is there a way to view the email queued on the Backup Email servers?

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What is the difference between Mail Server Forwarding and User Account Forwarding for email?

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Where can I view the quota of the my SMTP account?

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What happens if I exceed my SMTP quota?

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Billing FAQs

When does my service expire?

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Do all of my services expire at once?

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How do I cancel a product or my account?

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How do I cancel my account?

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What forms of payment do you accept?

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Do you have a Service Level Agreement (SLA)?

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Do you offer refunds for services?

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Can my services renew automatically?

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Affiliate FAQs

Do you have to be a member to be part of the Affiliate Program?

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Is there a maximum amount of money I can earn?

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How do I get paid?

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How do I participate in the Affiliate Program?

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Do you allow email marketing?

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